PHOENIX SUNS

Rowley: Only a handful of Suns fans have asked for refund

Dec 7, 2012, 9:40 PM | Updated: 10:10 pm

So much for a guaranteed refund?

While the Phoenix Suns dropped their fifth straight game Thursday night to the Dallas Mavericks, team president Jason Rowley said the organization’s “Satisfaction Guaranteed Night” turned out to be a pretty successful promotion.

The one-night offer gave every fan who entered US Airways Center Thursday night the opportunity to send their ticket stub back in for a full refund if they were unhappy with any aspect of their game experience.

Less than 24 hours later, Rowley said only a handful of patrons have asked for their money back.

“We’ve had one phone call to our switchboard on how to get a refund,” Rowley told Arizona Sports 620’s Doug & Wolf Friday. “We’ve had just a couple hundred people inquiring on our website page and clicking through our website on how to get a refund, and more than half of those clicks have come from articles referencing the website and the promotion.”

While the on-court product sent the season-high crowd of 17,517 fans home displeased with yet another another discouraging performance, Rowley said overall the reaction was rather positive.

“We sampled a lot of our fans as they were walking out the door last night,” said Rowley. “We had people staffed at each door asking people ‘How they enjoyed the experience?’ and ‘What they thought?’ Not that it was uniform but the vast majority said ‘Yeah, would have loved to had won, but we like what you guys are doing. We had a great experience and no I’m not going to ask for a refund.’

“We just want people to have a good time. That’s the bottom line.”

With the attendance numbers up for at least one night, Rowley was asked if the organization planned to do a similar event at some point later this season.

Phoenix Suns

Nikola Jokic #15 of the Denver Nuggets is guarded by Kevin Durant #35 of the Phoenix Suns during th...

Kellan Olson

Suns respond to season’s low point with thorough win over Nuggets

The guessing game of which Suns team shows up on which night persists. The best current version did on Wednesday in a win over the Nuggets.

8 hours ago

Bradley Beal #3 of the Phoenix Suns looks on during the second half against the Boston Celtics at T...

David Veenstra

Bradley Beal in, Jusuf Nurkic out for Suns’ matchup with Nuggets

Phoenix Suns guard Bradley Beal is active for Wednesday's matchup with the Denver Nuggets while center Jusuf Nurkic is out.

12 hours ago

Tyler Kolek, Marquette...

Damon Allred

Here’s who Phoenix Suns fans should watch in the NCAA Tournament Sweet 16

The Suns' first round pick in the 2024 NBA Draft sits at No. 19 overall, and they could select a star from the NCAA Tournament.

15 hours ago

Phoenix Suns take on San Antonio Spurs...

Arizona Sports

O’Neale: Phoenix Suns took Spurs ‘too lightly’ in glaring loss

The Phoenix Suns' lack of effort was on display Monday night against the San Antonio Spurs, leading to an honest film session.

1 day ago

...

Arizona Sports Video

Video: Royce O’Neale: Suns took Spurs “a little too lightly”

Phoenix Suns forward Royce O'Neale joined Burns & Gambo to talk about the team's disappointing loss to the San Antonio Spurs on Monday night, and to look ahead at the team's remaining schedule, as they continue to make a push toward the NBA playoffs.

1 day ago

...

Arizona Sports Video

Video: How the Suns lost to the Spurs before they stepped on the court

Burns & Gambo react to the Phoenix Suns stunning loss to the San Antonio Spurs on Monday night, and try to figure out why it happened.

2 days ago

Rowley: Only a handful of Suns fans have asked for refund